Following these few simple steps will ensure that all issues regarding returns and credits will be handled promptly and with as much efficiency as possible.
With your cooperation, our Return Department will be able to quickly assess all returned items and process credits due to our customers in a timely fashion.
The purpose of our return policy is to resolve your order problems in an efficient and economical manner, with minimal hassle on your end. The following terms and conditions will better help you understand our return process. This includes the three points below. - Obtaining an RA number (RA number will be given by your sales rep). - Making a return. - Different course of actions associated with each type of return.
Please understand that this policy is created to better serve you, as you are our valuable customer.
Request for a Return Authorization (RA) number
All requests for a “RA” number must be within (10) business days upon receiving your merchandise. You must obtain a separate and individual “RA” number for each and individual Invoice number. If there are any errors that were made on your order, or you would like to make a return, please contact Oori Trading, Inc. by phone at (201) 784-8805 and ask for your sales representative or e-mail to obtain a Return Authorization number. Our office hours are from Monday-Friday 9 am – 6 pm Eastern Time. If your sales representative is away from his desk or out on a business trip, another sales person who has been assigned with your account in the absence of your sales representative will assist you with an RA number. You will need to have the following information available at the time you contact us; your company name, invoice number, item number of the product you wish to return, quantity, and the reason for the return. Any return packages without an “RA” number will be rejected by our warehouse and will be returned to the customer at the customer’s expense.
Instructions on How to Make a Return
All returns must be made within 30 calendar days (Mon~Fri) not including holidays from the invoice date. We highly recommend that you inspect each product carefully upon receipt, as this will allow us to correct any issues in a timely manner. All returned packages must have the “RA” number clearly written on the outside of the returning package. All items that are being returned to Oori Trading, Inc / D.B.A. Winnity should be in a protective package and must include a copy of our invoice clearly marked with an “RA” number, item number, the quantity of the merchandise you wish to return and the reason for the return. Reason for return that is stated on the invoice should be the same reason as you mentioned to our sales representative upon receiving your “RA” number. Please make sure to include all of the information stated above to avoid any delays in the refund process. Listed below are acceptable reasons for returns.
DNO - Did Not Order
DMG - Damaged
***Please note that any other items that have been return that we have not been notified about and are not on the invoice will not be credited. ***
Packages should be shipped to:
Oori Trading, Inc.
7 Reuten Dr.
Entrance B Suite A
Closter, NJ 07624
Please be careful not to write “Jewelry”, or other jewelry-related words anywhere on the package as this invites possible theft.
Insured and Traceable Mail
The buyer will assume all responsibility regarding but not limited to delivery and receipt of merchandise by our Return Department. If packages are lost, stolen, or mishandled, Oori Trading / D.B.A. Winnity or any of its subsidiaries does not assume responsibility for reimbursement or compensation. Before item(s) are shipped, they are inspected to make sure that they are in good condition. If you receive any damaged item(s), it must be reported within 10 business days upon arrival. We will assume the item(s) are in good condition if we do not hear from you within said 10 business days of receipt. In the unlikely event that the merchandise is damaged or defective upon delivery, we will replace it at no charge.
Did Not Order (DNO) or Damaged (DMG) Items
If your order contains any incorrect, damaged, or defective items, we must be notified within 10 business days (Mon~Fri). We have policies in place to take care of such issues for you, and we welcome the chance to make things right as soon as possible for your satisfaction. Please refer to the information below for further assistance: Items for which you have received incorrectly (DNO), Oori Trading, Inc./D.B.A. Winnity will be liable for 100% of all costs incurred (no more than the value of the merchandise stated on the corresponding invoice plus shipping and handling) and will be accepted for in house credit. Please note that ALL damaged items returned with the proper “RA” number will automatically be replaced with the same item (when available) within 20 calendar days, otherwise you will receive a full in house credit.
Returns for Special Ordered item(s)
All returns for merchandise that are Special Ordered may not be returned as “DNO” as long as we have sent you the correct items. Special Orders that are damaged, poor quality, or not packaged correctly as you requested may be returned for in- house credit or replacement(s) of the same item(s).
Non Refundable Returns
- Bulk packed returns (merchandise without a Oori Trading., Inc or any of its subsidiaries’) will not be accepted. (Returned items should be in our original condition. Tampering with item number, its original package, including but not limited to tags or carding is not acceptable.)
- Any items that we have not been notified within 10 business days will not be accepted.
- Closeout and Discounted items are final sale.
Failure to accept delivery or unauthorized returned merchandise will result in a restocking fee of 15% of the value of each item.